Terms and Conditions

When you choose to purchase our products or services you are subject to the terms and conditions outlined below. Please read these conditions carefully prior to purchase, once you purchase an item with us you are agreeing to abide by these terms and conditions. Any questions – please don’t hesitate to get in touch karl@karlgray.com.au or phone 0439 559 010. 

Storage and Security

Karl Gray does not collect or record any credit card details you may provide when purchasing products and services from our website. Your credit card details are processed by Stripe.

The security of your personal information is important to us and we are committed to ensuring information you provide to us is safe. As you are no doubt aware no method of transfer over the internet, or electronic storage is 100% secure. Please be assured, we use commercially acceptable means to protect your personal information, however we cannot guarantee absolute security.


All pricing is quoted in Australian Dollars (AUD) and includes 10% GST. Karl Gray reserves the right to change pricing at his discretion and without notice.


We accept Visa and Mastercard online. 


All images and website content Copyright by Karl Gray. All rights reserved. Unauthorised copying or use of images is expressly prohibited. If you wish to obtain permission to reproduce images please contact karl@karlgray.com.au


Prints and Frames

Returns & Exchanges

We ensure all items are professionally photographed and framed and all items are listed correctly online with their size and dimensions. If for any reason an item is not as you expected please email karl@karlgray.com.au or phone us 0439 559 010.

All artwork if made to order and as such we do not offer returns, exchanges or change of mind on these items.

Faulty Items & Damages

Karl Gray products are hand made, in Australia using high quality materials. There maybe slight markings or variations which are intentional. All photographs are checked and signed by Karl Gray and packaged with care. We take all precautions to ensure your product arrives safely. If your product has been damaged in transit please notify us within 2 days of receiving the goods. Please make sure you open your package within this time. If you receive framed artwork which is visually damaged or opened, insist that this is noted with the carrier before signing for your order. Please hold onto all original packaging and the product as we may require photos or the original product to process your claim.

Care & Maintenance

We do not recommend hanging your frame in direct sunlight.

Prints – We recommend handling these with white gloves to ensure you do not mark or damage the print.

Print & Frame – All framed products are made with acrylic and should be cleaned with a microfibre cloth. Paper towel will scratch the acrylic. We also recommend minimal handling of the raw Victorian Ash frame as it is a natural untreated product and can mark.


Landscape Photography Workshops

All workshops or private tutorials you book online will be hosted and run by Karl Gray and they are organised and sold subject to the following conditions;


Workshop fees are paid online in full at the time of booking. They are allocated on a first come, first serve basis and are allocated and guaranteed once full payment has been made. 

Cancellations and Refund Policy

You may cancel your workshop booking at any time, however refunds or part refunds will only be provided in the following circumstances;

  • Cancellations more than 6 weeks prior to the commencement date will be refunded 100%

  • Cancellations more than 3 weeks prior to the commencement date will be refunded 50%

  • Cancellations less than 3 weeks prior will be refunded 0%

Refunds will not be provided if participants do not attend on the day or once a workshop has commenced. 
Karl Gray reserves the right to change or cancel a workshop at any time. Given the dependence on the environment, adverse weather conditions may cause the workshop to be cancelled or postponed. Other reasons for cancellations may include, but not be limited to too few participants, illness, strikes, wars, acts of God or any other circumstances which may make the operation of the workshop ill-advised. If a workshop has to be cancelled by Karl Gray, then all workshop fees are refunded in full or you may choose another date or workshop.

Karl Gray reserves the right to cancel any workshop with inadequate enrolment 14 days prior. In the event that a workshop has to be cancelled due to inadequate enrolment, all fees are refunded in full or can be transferred to another workshop.

Karl Gray is not responsible for any expenses or damages incurred by workshop participants as a result of a cancellation. These may include, but are not limited to costs in preparing for the trip such as equipment, non-refundable airline, train or bus tickets, lost income, or any other trip related losses or expenses.

Workshop Fees

The workshop fees include tuition, on-workshop transport and accommodation for multi-day workshops as specified. All other expenses are the responsibility of the participants. Workshops do not include any transport to and from the workshop. Workshop fees do not include insurance coverage for trip cancellation or interruption, travel accident, travel delay, baggage delay or theft, medical or hospital expenses. We highly recommend taking out insurance to cover these items.

Workshops provide ground transport as required as part of the workshop fees. If a participant chooses to self drive or alternative transport, no discount will be provided and they do so at their own risk.


We strongly recommend that participants purchase travel insurance, including coverage for trip cancellation, emergency medical evacuation and expenses and personal health, which would cover you for non-refundable transport costs and trip cancellation fees. Please ensure your cover includes regional Victoria.

Karl Gray cannot accept liability for insurance costs, loss of deposits, transport cancellations or delays or any other expenses incurred by participants in preparing for the workshop. We cannot accept liability for any insurance costs if a workshop is cancelled.

Limitation of Liability

By acknowledging the terms and conditions outlined on this page and ticking the box at the online checkout, represents your acceptance of all terms and conditions outlined on this page.

  • Karl Gray will endeavour to provide a fun, safe, educational and creative experience during the workshops. As participants will be aware, there is always some element of risk and dangers associated with the outdoors (including an alpine environment with an altitude of 1800metres), travel and photography and we accept no responsibility or liability for injury, death, illness, accident, losses or additional expenses associated with participating in the workshop. In addition, we do no accept responsibility for damage to personal equipment, property or loss of digital data.

  • Participants must access their own suitability to the workshop in terms of their physical fitness and stamina. Medical, equipment and travel insurance is the responsibility of each participant.

  • You must notify Karl Gray of any medical condition you may have prior to the commencement of the workshop. We assume no responsibility or liability regarding provision of medical care.

  • We assume no liability for any damages, losses or expenses, including those occurring as a result of acts of God, weather, strikes, civil disturbance, theft or criminal activity of any kind, government regulations or any other act over which we have no control. We shall have no responsibility for additional expenses due to unforeseen delays caused by weather, theft or criminal activity of any kind, political disputes, acts of terrorism, strikes, sickness, failure of transport to arrive or depart on time, or any other causes beyond our control.

  • We are not responsible for additional accommodation not specified in the workshop itineraries which maybe required before or after the workshop, caused by transport rescheduling or by other factors. We do not assume any responsibility for loss or damage to baggage or personal property.

  • We shall not assume any liability for incidental or consequential damages.

  • We reserve the right to change hotels, venues and facilities, and to alter the itinerary when deemed necessary.

Waiver of Liability

This agreement releases Karl Gray from all liability relating to injuries that may occur during a workshop at the workshop location. 

  • By acknowledging the Terms and Conditions outlined on this page and ticking the box at the online checkout, I agree to hold Karl Gray entirely free from any liability, including financial responsibility for injuries incurred, regardless of whether injuries are caused by negligence. I will also make every effort to follow safety precautions as listed in writing on this site and as explained to me verbally. I will ask for clarification when needed.

  • I acknowledge the risks involved in participating in an outdoor photography workshop in an alpine environment. I do not have any conditions that will increase my likelihood of experiencing injuries while engaging in this activity, if I do I will inform Karl Gray once I have made a booking.

  • I also acknowledge that during the workshop, my photo and or video maybe taken and therefore release such photos/videos for use in the promotion of Karl Gray Media.

  • I forfeit all right to bring a suit against Karl Gray for any reason.

Client Responsibility

  • In booking a Karl Gray workshop, you are accepting the hazards involved with outdoor travel and photography in an alpine environment. Delays, altercations and their subsequent results, such as inconvenience and discomfort, may occur where unforeseen circumstances arise.

  • You must have a level of fitness compatible with your chosen workshop and you are responsible for bringing the appropriate equipment to be comfortable in an alpine environment.

  • In the occurrence of a medical emergency and/or leaving a workshop by whatever means, the responsibility of such costs will be incurred by the participant. It is essential participants have adequate insurance cover.

  • Participants voluntarily assume all risks and will hold Karl Gray and his assistants, harmless from any and all liability, actions, causes of action, claims, debts and demands which arise in connection with the workshop.

  • We reserve the right to decline to accept or retain any participant of any workshop should such person’s actions impede the operation of the workshop or the rights or welfare or enjoyment of other participants. It is agreed no refunds will be given in these circumstances.


By purchasing a workshop online you are agreeing to all the terms and conditions on this page. The person who submits the booking form does so on behalf of all the individuals on it, so that all are bound by these Terms and Conditions.

Contact Us

Any questions – please don’t hesitate to get in touch karl@karlgray.com.au or phone 0439 559 010.