>Have a question?

Some frequently asked questions in regards to prints and framing are answered below. If you have a specific questions don't hesitate to get in contact.

Shipping & Delivery

Where do you ship?
We currently ship products around Australia from Melbourne. When you are placing an order and you fill in your postcode you will be provided with a quote for delivery. If you would like a product shipped internationally please contact us. 

When will I receive my order?
All photographic prints are made to order. 
Allow 2 weeks for your custom print to be made, checked, signed and posted to you.
Allow 3 weeks for your custom print and frame to be made, checked and signed and sent to you.
Cards will be posted to you within a few days.

Prints and cards are sent registered mail with Australia Post. All framed items are available for pick up from Hawthorn, the Gallery in Dinner Plain or will be couriered to you and you will be emailed tracking information. 

Returns

Do you accept returns?
Please refer to our returns policy here

Prints

Can you do custom sizes?
We certainly can print custom sizes. Simply email us with the dimensions you would like and we will provide you with a quote.  

I've seen one of Karl's photographs I like, but I can't find it on the website. Is it available to purchase?
Of course, simply contact us and we can arrange a custom order for you.  

Framing

What are the exact dimensions of your framed products?

Gift Size
Print - 35cm x 28cm
Framed - 48cm x 41cm
Small Size
Print - 60cm x 40cm
Framed - 71cm x 51cm
Medium Size
Print - 100cm x 67cm
Framed- 117cm x 84cm
Large Size
Print - 120cm x 80cm
Framed - 141cm x 101cm
Small Panoramic Size
Print - 80cm x 20cm
Framed - 94.5cm x 34cm
Medium Panoramic Size
Print - 100cm x 25cm
Framed - 117cm x 42cm

Copyright

All images and website content Copyright by Karl Gray. All rights reserved. Unauthorised copying or use of images is expressly prohibited. If you wish to obtain permission to reproduce images please contact Karl at karl@karlgray.com.au